FAQs
About Our Lip Gloss
What makes Radiance Naturelle lip gloss special?
Radiance Naturelle lip glosses are created to enhance the natural beauty of the lips with luminous shine, smooth application, and comfortable wear. Each shade offers its own colour and finish, making it easy to choose a gloss that reflects your personal style.
Are Radiance Naturelle lip glosses sticky?
Our glosses are designed to feel smooth and comfortable on the lips. Because every shade has its own finish and appearance, the texture may vary slightly from one product to another.
How should I apply my lip gloss?
Apply the gloss directly to clean, dry lips using the applicator. Wear it alone for a fresh, luminous finish, or layer it over lip liner or lip colour to add shine, depth, and dimension.
Can I wear the gloss over other lip products?
Yes. Radiance Naturelle lip gloss can be worn alone or layered over lip liner, lipstick, or other lip colour. Layering allows you to create a more defined or personalized finish.
Are the shades suitable for different skin tones?
Our collection includes a range of colours and finishes designed to complement many different skin tones and personal styles. We recommend reviewing the product photographs and shade descriptions to help you select the gloss that best suits you.
Can the colour look different in person?
Slight differences may occur because of lighting, screen settings, natural lip colour, and skin tone. We aim to present our products as accurately as possible through clear photographs and detailed descriptions.
Orders and Shipping
How long does order processing take?
Orders are generally prepared within 1–3 business days. Processing times may be longer during product launches, promotions, holidays, or periods of high order volume.
Processing time refers to the time needed to prepare an order before it is shipped. Delivery time begins after the order has been transferred to the shipping carrier.
How will I know when my order has shipped?
Once your order has been shipped, you will receive a shipping confirmation email. When tracking is available, the email will include a tracking number or link that you can use to follow the delivery.
Why have I not received my order confirmation?
Order confirmations are normally sent shortly after an order is placed. Please check your spam or junk folder and confirm that the email address entered during checkout was correct.
If you still cannot locate the confirmation, contact our Orders & Delivery team at orders@radiancenaturelle.com.
Please include your full name and any available order information.
Can I change or cancel my order?
Contact our Orders & Delivery team as soon as possible after placing your order:
Email: orders@radiancenaturelle.com
Please include your full name, order number, and the change you are requesting. We will make a reasonable effort to assist you, but changes and cancellations cannot be guaranteed once an order has entered processing or has already been shipped.
Returns and Order Issues
Can I return a lip gloss?
For hygiene and safety reasons, all Radiance Naturelle lip products are final sale, whether opened or unopened.
We do not accept returns or exchanges because of a change of mind, an incorrectly selected shade, or personal preference regarding colour, texture, scent, or finish. This policy does not limit any rights available under applicable consumer protection laws concerning products that arrive damaged, defective, incorrect, or otherwise fail to meet legal requirements. Please review our Returns & Refunds Policy for complete details.
What should I do if my order arrives damaged?
Please contact our Customer Care team as soon as possible after delivery:
Email: support@radiancenaturelle.com
- Please include:
- your full name;
- your order number;
- a clear photograph of the damaged product;
- photographs of the exterior and interior packaging;
- a clear description of the issue.
Please keep the affected product and all original packaging until our Customer Care team has completed its review.
This information allows our team to review the situation and determine the appropriate next step.
What should I do if I receive the wrong product?
Please contact our Customer Care team at support@radiancenaturelle.com.
Include your full name, order number, and clear photographs of the product received and its packaging. Our team will review the order details and assist you as quickly as possible.
What should I do if an item is missing from my order?
Contact us with your order number and a photograph of everything included in the package. We will verify the order and help resolve the issue.
Customer Care
How can I contact Radiance Naturelle?
General Inquiries: contact@radiancenaturelle.com
Customer Care: support@radiancenaturelle.com
Orders & Delivery: orders@radiancenaturelle.com
Telephone: +1 514-838-8034
You may also reach us through the Contact Us page on our website. To help us respond efficiently, include your full name, order number when applicable, and a clear description of your question or concern.
When will I receive a response?
We aim to respond to customer inquiries within 1–2 business days. Response times may be slightly longer during weekends, statutory holidays, product launches, promotional periods, or times of high demand.