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Shipping & Delivery

Shipping Destinations

Radiance Naturelle currently ships orders to eligible addresses within Canada.

We do not currently offer international shipping. As our delivery options expand, any new destinations will be announced on our website.

Order Processing

Orders are generally prepared and processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or statutory holidays. Processing may take slightly longer during product launches, promotional periods, holidays, or times of high order volume.

Processing time is separate from delivery time and begins before the order is transferred to the shipping carrier.

Delivery Estimates

Estimated delivery times are displayed at checkout based on the destination and selected shipping service.

Delivery estimates are provided as a general guide and are not guaranteed. Actual delivery times may be affected by factors outside our control, including:

  • carrier delays;
  • severe weather;
  • statutory holidays;
  • high seasonal shipping volumes;
  • regional service interruptions;
  • incorrect or incomplete address information.

Shipping Rates

Available shipping methods and applicable fees are calculated at checkout based on the delivery address, order details, and available carrier services.

The complete shipping cost will be displayed before payment is submitted.

Final Sale and Returns

For hygiene and safety reasons, all Radiance Naturelle lip products are final sale.

We do not accept returns or exchanges for change of mind, personal shade preference, or products that have been opened, used, tested, or removed from their original packaging.

This final sale policy does not prevent customers from contacting us about products received damaged, defective, incorrect, or otherwise covered by applicable consumer protection laws.

Please review our Returns & Refunds Policy for complete details.

Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation email at the email address provided during checkout.

Once the order has shipped, a shipping confirmation email will be sent. When tracking is available, this email will include a tracking number or tracking link.

Please allow some time for the carrier’s tracking system to update after receiving the shipping confirmation.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting your order, please verify:

  • the recipient’s full name;
  • street address and apartment or unit number;
  • city and province;
  • postal code;
  • contact information.

Radiance Naturelle is not responsible for delivery delays, failed delivery attempts, or packages returned to sender because of incorrect or incomplete information provided at checkout.

If you notice an error after placing your order, please contact us as soon as possible. We will try to help, but address changes cannot be guaranteed once an order has entered processing or has been shipped.

Packages Returned to Sender

A package returned to Radiance Naturelle by the shipping carrier is not considered an approved product return.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or unsuccessful delivery attempts, we will contact the customer to discuss the available next steps.

The customer may be required to pay a new shipping fee before the package can be sent again. Original shipping charges are non-refundable, except where required by law or where the return resulted from an error attributable to Radiance Naturelle.

Returned lip products will not automatically qualify for a refund because all lip products are final sale.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, please contact us as soon as possible after delivery and provide:

  • your order number;
  • a description of the issue;
  • clear photographs of the damaged product;
  • photographs of the exterior and interior packaging.

Please keep the product and all original packaging until our customer care team has reviewed the request.

Delayed, Lost, or Missing Packages

Our final sale policy does not apply in the same way when an order arrives damaged, defective, or contains an incorrect item.

Please contact us within 7 days of delivery and provide:

- your order number;
- a clear description of the issue;
- clear photographs of the product;
- photographs of the exterior and interior packaging.

Please keep the product and all original packaging until our customer care team has reviewed the request.

After reviewing the information, Radiance Naturelle will determine the appropriate resolution based on the circumstances and applicable consumer protection laws.

Contact Us

For questions about order processing, delivery, tracking, delayed packages, or any other shipping issue, please contact our Orders & Delivery team:

Email: orders@radiancenaturelle.com

Phone: +1 514-838-8034

You may also contact us through our Contact Us page.

Please include your full name, order number, shipping address, and a clear description of the issue so that our team can assist you efficiently.


RADIANCE NATURELLE