Privacy policy
Last updated: July 20, 2026
Introduction
Radiance Naturelle inc. (“Radiance Naturelle,” “we,” “us,” or “our”) operates this online store and website, including the related content, features, products, customer service tools, and services collectively referred to as the “Services.”
Our store is powered by Shopify, which provides the ecommerce platform that allows us to present our products, process orders, and provide the Services to our customers.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, place an order, communicate with us, or otherwise interact with the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood the practices described below.
Who We Are
Radiance Naturelle inc. is a beauty company established in Québec, Canada.
Business address:
Radiance Naturelle inc.
555 Rue Chabanel O, Suite 1541
Montréal, Québec H2N 2J2
Canada
Privacy Officer
Radiance Naturelle has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to questions, requests, or complaints involving personal information.
Privacy Officer
Radiance Naturelle inc.
Email: contact@radiancenaturelle.com
Mailing address: 555 Rue Chabanel O, Suite 1541, Montréal, Québec H2N 2J2, Canada
Telephone: +1 514-838-8034
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following categories of information:
Contact and Delivery Information
This may include your:
• full name;
• email address;
• telephone number;
• billing address;
• shipping address;
• apartment or unit number;
• postal code.
Order and Transaction Information
This may include:
• products viewed or purchased;
• items placed in your shopping cart;
• order number;
• order history;
• shipping method;
• payment status;
• discount information;
• approved cancellations, refunds, replacements, or order-related claims.
Payment Information
Payments are processed through Shopify and the payment provider selected during checkout.
Payment providers may collect information such as payment card details, transaction information, billing information, payment confirmation, and fraud-prevention information.
Radiance Naturelle generally does not receive or store your complete payment card number.
Account Information
If customer accounts are available and you create one, we may collect:
• your login information;
• your account preferences;
• saved addresses;
• order history;
• communication preferences.
Customer Service Information
When you contact us, we may collect the information included in your message, such as:
• your name and contact information;
• your order number;
• details about your question or concern;
• photographs submitted regarding a damaged, defective, missing, or incorrect item;
• previous communications with our customer care team.
Device and Usage Information
When you visit the website, certain information may be collected automatically, including:
• IP address;
• device type;
• browser type and version;
• operating system;
• network information;
• general location derived from your IP address;
• pages viewed;
• links selected;
• date and time of visits;
• interactions with the website;
• products viewed or added to your cart.
Marketing Preferences
We may collect information about whether you have chosen to receive promotional emails, offers, product announcements, or other marketing communications.
How We Collect Personal Information
We may collect personal information from the following sources:
Directly From You
For example, when you:
• visit or use the website;
• place an order;
• create an account;
• subscribe to marketing communications;
• complete a contact form;
• communicate with customer service;
• provide information regarding an order issue.
Automatically Through the Services
Information may be collected through cookies, pixels, log files, analytics tools, and similar technologies when you use the website.
From Service Providers
We may receive information from companies that help us operate the Services, including Shopify, payment providers, delivery carriers, analytics providers, fraud-prevention providers, and customer service tools.
From Business and Marketing Partners
Where permitted and subject to your choices, we may receive information from advertising platforms, social media services, or other business partners.
How We Use Personal Information
We may use personal information for the following purposes:
Providing and Fulfilling the Services
We use information to:
• process and confirm orders;
• process payments;
• prepare and ship products;
• provide order and delivery updates;
• manage customer accounts;
• respond to customer inquiries;
• review damaged, defective, missing, or incorrect-item claims;
• process approved cancellations, replacements, or refunds;
• provide the products and services requested by customers.
Improving the Customer Experience
We may use information to:
• understand how customers use the website;
• improve website navigation and performance;
• remember customer preferences;
• improve our products and customer service;
• recommend products that may be relevant to a customer;
• personalize portions of the shopping experience where permitted.
Marketing and Communications
When permitted by law or with your consent, we may use contact and activity information to:
• send product announcements;
• share promotional offers;
• provide updates about new collections;
• display advertisements that may be relevant to your interests;
• measure the performance of marketing campaigns.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those messages.
Security and Fraud Prevention
We may use personal information to:
• verify transactions;
• authenticate customer accounts;
• detect suspicious or fraudulent activity;
• prevent abuse of the Services;
• protect customers, Radiance Naturelle, Shopify, and our service providers;
• maintain the security and integrity of the website.
Legal and Business Purposes
We may use personal information to:
• comply with applicable laws;
• respond to valid legal requests;
• maintain financial and transaction records;
• resolve disputes;
• enforce our Terms of Service and store policies;
• establish, exercise, or defend legal rights.
Cookies and Similar Technologies
Our website and our service providers, including Shopify, may use cookies, pixels, and similar technologies.
These technologies may be used for:
Essential Functions
Essential cookies help operate the website, maintain security, remember items in your cart, process checkout, and provide requested services.
Preferences and Functionality
These cookies may remember your language, region, account preferences, and other choices.
Analytics
Analytics technologies help us understand website traffic, visitor interactions, and how the Services can be improved.
Advertising and Personalization
Where permitted and subject to your choices, cookies or similar technologies may be used to understand interests, personalize content, measure advertising, or display relevant promotions.
Where required by applicable law, non-essential identification, localization, advertising, or profiling technologies will not be activated until you choose to enable them.
You can manage available choices through the cookie banner or Cookie Preferences tool displayed on our website. You may also change your browser settings, although disabling certain cookies may affect website functionality.
How We Disclose Personal Information
We may disclose personal information only when reasonably necessary for the purposes described in this Privacy Policy.
Shopify
Our store is hosted by Shopify, which processes information to provide and improve the ecommerce platform, checkout, security, analytics, and related services.
Payment Providers
Payment information may be shared with Shopify Payments, banks, card networks, digital wallet providers, installment-payment providers, fraud-prevention providers, or another payment provider selected during checkout.
Shipping and Fulfillment Providers
We may provide the information necessary to deliver an order to postal services, couriers, fulfillment providers, and related delivery partners.
Technology and Business Service Providers
Information may be disclosed to providers supporting:
• website hosting and technology;
• data storage;
• analytics;
• customer support;
• email communications;
• fraud prevention;
• accounting and professional services.
Marketing and Advertising Partners
Where permitted and subject to your privacy choices, information may be disclosed to advertising, analytics, social media, or marketing partners.
Radiance Naturelle does not sell personal information in exchange for money. However, certain privacy laws may define some advertising-related disclosures as “sharing” or a “sale.” Where applicable, customers may use the available privacy controls to opt out.
Legal Requirements
We may disclose information when reasonably necessary to:
• comply with applicable law;
• respond to a court order, warrant, subpoena, or valid government request;
• investigate suspected fraud or illegal activity;
• protect the rights, safety, and property of Radiance Naturelle, our customers, or others.
Business Transactions
Information may be disclosed in connection with a proposed or completed business transaction, such as a merger, acquisition, financing, restructuring, or sale of business assets, subject to appropriate confidentiality measures.
Relationship With Shopify
Shopify collects and processes personal information regarding access to and use of the Services to operate, secure, and improve its platform.
Information submitted through the Services may be transmitted to Shopify and to service providers located in Canada or other countries.
Shopify may also process information as an independent controller for certain enhanced services. To learn more about Shopify’s practices and the rights available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
International and Interprovincial Transfers
Radiance Naturelle is based in Québec, but Shopify and some of our service providers may process, store, or access personal information outside Québec or outside Canada.
Privacy laws in another jurisdiction may differ from those in your province or country. When required, we take reasonable steps to ensure that service providers protect information in accordance with contractual obligations and applicable privacy laws.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• whether you maintain a customer account;
• whether an order or customer service matter remains active;
• accounting, tax, and record-keeping requirements;
• fraud-prevention and security needs;
• legal obligations;
• dispute-resolution requirements;
• the need to enforce our agreements and policies.
When information is no longer required, it may be securely deleted, destroyed, or anonymized in accordance with our practices and applicable law.
Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information we process.
These measures may include restricted access, account security controls, secure service providers, encrypted connections, and internal procedures.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
Please do not send highly sensitive information, such as full payment card information, passwords, or government identification numbers, through ordinary email or an unsecured communication channel.
Privacy Incidents
If we become aware of a privacy incident involving personal information, we will take reasonable steps to limit the potential harm, investigate the incident, and prevent similar incidents where possible.
When required by applicable law, we will notify affected individuals and the appropriate privacy authority.
Children’s Information
The Services are not intended for children to make purchases without the involvement or authorization of a parent or legal guardian where such involvement is required.
We do not knowingly seek to collect unnecessary personal information from children.
A parent or guardian who believes that a child has provided personal information may contact our Privacy Officer to request that the situation be reviewed.
Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
Access Your Information
You may request confirmation that we hold personal information about you and request access to that information.
Correct Your Information
You may request correction of personal information that is inaccurate, incomplete, or outdated.
Withdraw Consent
Where processing is based on consent, you may withdraw your consent, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain optional services.
Request Deletion
In certain circumstances, you may ask us to delete personal information. We may need to retain some information to comply with legal, tax, accounting, security, or dispute-resolution obligations.
Data Portability
Where provided by applicable law, you may request a copy of eligible computerized personal information in a structured and commonly used technological format.
Manage Marketing Communications
You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message.
Even after unsubscribing, you may continue to receive non-promotional communications concerning an order, account, security matter, or customer service request.
Cookie and Advertising Choices
You may manage available cookie and advertising choices through the privacy tools provided on the website.
Exercising Your Rights
To make a privacy request, contact our Privacy Officer at:
Please include enough information for us to understand the request. We may need to verify your identity before providing access to, correcting, or deleting personal information.
We will respond within the period required by applicable law. In some circumstances, a request may be refused or limited when permitted or required by law.
Third-Party Websites
Our website may include links to third-party websites, applications, or social media platforms.
Their privacy and security practices are governed by their own policies. Radiance Naturelle is not responsible for the content, accuracy, privacy, or security practices of third-party services.
Complaints
If you have a question or complaint about our handling of personal information, please contact our Privacy Officer first so that we can review and respond to your concern.
Residents of Québec may also have the right to submit a complaint to the Commission d’accès à l’information du Québec.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technologies, service providers, legal obligations, or business operations.
The revised version will be published on this website with an updated “Last updated” date. When required, we will provide additional notice regarding significant changes.
Contact Us
For questions about this Privacy Policy, our privacy practices, or the exercise of your privacy rights, contact:
Privacy Officer
Radiance Naturelle inc.
Email:
contact@radiancenaturelle.com
Telephone:
+1 514-838-8034
Mailing address:
555 Rue Chabanel O, Suite 1541
Montréal, Québec H2N 2J2
Canada
Please note that this address is for business correspondence only.